Teams Shifts
- Teams ShiftsTeams Shifts manage your support staff's availability by scheduling shifts with assigned contacts, rotation types, and escalations. Here you'll Learn how to configure them for efficient team management.
- Creating Teams Shifts based on Job Positions (Recommended)Job Positions provide a more flexible and modular way to manage shifts, as they are not tied to specific contacts. This makes it easier to adapt to organizational changes, rotations, or replacements within the team. Here you’ll learn how to configure shifts based on Job Positions to optimize the assignment of responsibilities in your support team.
- Creating Teams Shifts based on ContactsContacts allow you to assign shifts directly to specific individuals within the team. This option is useful when you already know exactly who will be available at certain times. Here you’ll learn how to configure shifts based on contacts to ensure that notifications and responsibilities are delivered directly to the appropriate team members.