Explanation of essential configurations, such as creating users, contacts, work teams, and roles. These configurations are necessary for the basic operation of the system.

Basic Configuration

Contacts are the people responsible for receiving and managing alarm notifications. Here, you’ll learn how to configure them to ensure efficient communication.

Contacts

Job Positions represent work roles in 24Cevent for managing teams; here you'll learn how to configure them for optimized team management.

Job Positions

Teams Shifts

Teams Shifts manage your support staff's availability by scheduling shifts with assigned contacts, rotation types, and escalations. Here you'll Learn how to configure them for efficient team management.

Job Positions provide a more flexible and modular way to manage shifts, as they are not tied to specific contacts. This makes it easier to adapt to organizational changes, rotations, or replacements within the team. Here you’ll learn how to configure shifts based on Job Positions to optimize the assignment of responsibilities in your support team.

Creating Teams Shifts based on Job Positions (Recommended)

Contacts allow you to assign shifts directly to specific individuals within the team. This option is useful when you already know exactly who will be available at certain times. Here you’ll learn how to configure shifts based on contacts to ensure that notifications and responsibilities are delivered directly to the appropriate team members.

Creating Teams Shifts based on Contacts

Escalation in Team Shifts

Escalations in Teams Shifts allow you to configure a notification hierarchy to ensure that if a job position or contact does not respond to an alert, it is automatically redirected to the next level of support. This functionality ensures that critical incidents are handled efficiently without relying on a single person. In this section, you will learn how to configure escalations so that each alert moves through different resolution levels, optimizing incident management within your team.

Once the escalation hierarchy has been defined, this section will guide you through configuring shifts along with their corresponding escalations in 24Cevent. You will learn step by step how to create shifts for each level and link them together, establishing the logic that allows alerts to escalate automatically based on your team's structure.

Creating Escalations

In this section, you’ll find important aspects to keep in mind when configuring escalations in 24Cevent. These considerations will help ensure that the escalation flow behaves correctly in real-world scenarios. Understanding these details will allow you to fine-tune your configuration and avoid common mistakes in the escalation process.df

Key Considerations for Escalations

Comienza aquí 

Bienvenido a 24Cevent

Esta sección te guía a través de los pasos iniciales para usar 24Cevent, desde la creación de la cuenta hasta la navegación por el panel principal, proporcionando una comprensión integral para configurar tu entorno de gestión de incidentes.

Primeros pasos

Nueva cuenta

Mi primer contacto

Mi primer equipo de trabajo

Mi primer flujo de notificación

Mi primera regla

Explicación de las configuraciones esenciales, como la creación de usuarios, contactos, equipos de trabajo y roles. Estas configuraciones son necesarias para el funcionamiento básico del sistema.

Configuración Básica

Contactos

Los puestos de trabajo representan los roles laborales en 24Cevent para la gestión de equipos; aquí aprenderás cómo configurarlos para optimizar la administración del equipo.

Puestos de trabajo

Equipos de trabajo

Administra cómo 24Cevent enruta alarmas a los equipos correctos mediante turnos (responsables e informativos), reglas de notificación, integraciones y políticas de SLA. Esta colección explica la configuración recomendada y buenas prácticas para operar 24/7 con trazabilidad.

Flujos de Notificación

Configuración avanzada

Configurar plantillas de notificación

Módulo de correlación

Introducción

Inicio rápido

Etiquetador

Transformador

Lógicas de negocio

Anexos

Cómo instalar el bot de 24Cevent en TEAMS

Start Here

Welcome to 24Cevent

This section guides you through the initial steps of using 24Cevent, from account creation to navigating the main panel, providing a holistic understanding to set up your environment incidents.